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In accordance with statutory regulations, you have a period of 14 days from the receipt of your parcel to exercise your right of cancellation and request a return or an exchange, without having to provide any reason.
To be eligible for a return:
The item must be returned in its original and complete condition (including packaging, accessories, and manuals).
The product must be in brand-new condition to allow for resale.
The purchase invoice must be included in the parcel.
Return shipping costs are at the customer’s expense.
If you receive a damaged parcel or an item with a manufacturing defect, you can request an exchange or a full refund. Please contact us by email at support@myrockingchair.co.uk, enclosing photos of the issue to help us process your request swiftly.
For all return requests, please write to us at support@myrockingchair.co.uk. Once your request has been approved and validated, products must be sent back to the following address:
ONEMORE VENTURES LLC
1603 Capitol Ave
Ste 413 E477
Cheyenne, WY 82001
Once your item has been received and inspected, the refund will be processed back to your original method of payment. Please note that processing times may vary between 7 to 14 business days, depending on your banking institution.